Better Connections, INC.
Better Connections, INC. was paid $25.37M by Medicaid between Jan 2018 and Dec 2024, across 9 billing codes. Its largest line is H2016, community support for mental illness or disability, billed per day — 31% of everything it billed.
33Billing provider infoBETTER CONNECTIONS, INC.
GREENVILLE, NC 27834
GREENVILLE, NC 27834
33aNPI1801977780assigned 10/18/2006
33bProvider typeCase Manager/Care Coordinator
28Total paid$25.37M
24GClaims148,059
24DCodes billed9
24AFirst – last monthJan 2018 – Dec 2024
Compared with peers
Next to other Case Manager/Care Coordinator providers in North Carolina
Rank by total paid#1 of 15
Median peer was paid$1.54M
This provider vs. median17×
Peers share this provider's primary NPPES type and state. Size alone says nothing about billing quality: a big agency or a hospital system is expected to sit far above the median.
Box 24A · Dates of service
Paid by month
Paid that monthNov–Dec 2024: claims still arriving when the file was cut, so these months run low for every provider
By year, as a table
| Year | Claims | Paid | |
|---|---|---|---|
| 2018 | 11,151 | $4.73M | |
| 2019 | 32,287 | $4.48M | |
| 2020 | 32,326 | $4.93M | |
| 2021 | 22,412 | $3.39M | |
| 2022 | 20,293 | $2.84M | |
| 2023 | 15,479 | $2.56M | |
| 2024incomplete | 14,111 | $2.43M |
Box 24 · Service lines
What it billed for
| Code | Service | Share | Claims | Bene. records | Paid |
|---|---|---|---|---|---|
| H2016 | Community support for mental illness or disability, billed per dayComprehensive community support services, per diem | 31% | 36,079 | 1,402 | $7.93M |
| T2021 | Day program for adults with developmental disabilities, per 15 minutesDay habilitation, waiver; per 15 minutes | 24% | 40,783 | 2,162 | $6.06M |
| T2020 | Day habilitation, waiver; per diem | 18% | 19,534 | 859 | $4.50M |
| H2015 | Community support for mental illness or disability, per 15 minutesComprehensive community support services, per 15 minutes | 10% | 31,704 | 1,987 | $2.60M |
| T2014 | Habilitation, prevocational, waiver; per diem | 8.5% | 8,935 | 503 | $2.17M |
| T2013 | Habilitation, educational, waiver; per hour | 5.9% | 9,624 | 436 | $1.49M |
| T2033 | Residential care, not otherwise specified (nos), waiver; per diem | 1.6% | 136 | 63 | $410K |
| T2025 | Waiver services not otherwise specifiedWaiver services; not otherwise specified (nos) | <1% | 768 | 310 | $150K |
| S5150 | Respite care, billed per 15 minutesUnskilled respite care, not hospice; per 15 minutes | <1% | 496 | 76 | $50K |
Claims and beneficiary counts add up across code × month rows, so one patient seen every month counts many times. Rows with fewer than 12 claims are suppressed by HHS, so small lines can be missing.
From NPPES
Who's on the registration
Authorized officialGORHAM, DEBORAH (QA/CEO)